Cancellation Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

We understand that plans can change. If something unexpected happens, please contact our team to explore possible solutions before proceeding with a cancellation.

1. General Terms

• Once your booking is confirmed, the price is guaranteed, even if there are changes in pricing on our website afterward.
• Service fees are non-refundable under any circumstances.
• The Standard Cancellation Policy applies only if no specific cancellation policy is stated on the booking page or voucher.

2. Standard Cancellation Policy

• Cancellations Made 14 Days or More Before Check-In: You will receive a full refund of the booking amount, excluding the non-refundable service fee.
• Cancellations Made Within 14 Days of Check-In: No refunds will be issued. You will be charged 100% of the booking amount plus the service fee.

3. How to Cancel

If you need to cancel, please contact us at:

• Email: info@petrahoraizon@gmail.com
• Phone: +62-821-4480-8817

Our team is here to assist and guide you through the cancellation process.

4. Refund Processing

Refunds (if applicable) will be processed within 14 business days. Any transaction fees incurred during the refund process will be deducted from your refund.

If you have any questions or concerns, please don’t hesitate to reach out to us.